Customer Factor was developed specifically for service businesses like window cleaners, pressure washers, and other home service providers. The company emphasizes that their software was "built by a business owner, for business owners," giving them insight into the needs of small service companies.
On the other hand, Jobber was founded in 2011 and has grown to become one of the leading field service software platforms. The company is based in Edmonton, Canada and focuses on providing software for home service businesses across various industries.
Both Customer Factor and Jobber offer features for managing service businesses, but with some differences in their capabilities:
While there is significant overlap, Jobber tends to offer more advanced features like route optimization and a client portal, while Customer Factor focuses on core scheduling and invoicing capabilities with an emphasis on automated follow-ups.
Customer Factor aims for simplicity in its interface design. The software uses a straightforward layout that is easy to navigate. Some users report that certain functions can be hard to find at first, but overall the learning curve is not steep.
Jobber is known for its clean, intuitive interface. Users frequently praise its ease of use, especially for field teams using the mobile app. The desktop interface uses a modern design with clear navigation. New users can typically get up and running quickly with minimal training required.
Customer Factor does not publicly disclose pricing on their website. Based on third-party sources, their pricing is reported to be more affordable than some competitors, potentially starting around $30-$40 per month. However, specific pricing details are not available without contacting sales.
In contrast, Jobber offers three pricing tiers:
All plans include unlimited customers and invoicing. Higher tiers add features like online booking, expense tracking, and QuickBooks sync.
For both platforms, you'll need to contact sales for an accurate quote tailored to your specific requirements.
Customer Factor is designed specifically for small service businesses, particularly:
It's particularly well-suited for solo operators or very small teams.
Meanwhile, Jobber caters to a wider range of home service businesses, including:
It's well-suited for businesses with 1-30 employees, though larger organizations can be accommodated.
Customer Factor offers mobile apps for iOS and Android. The apps allow users to view schedules, access customer information, and create invoices. However, some users report that the mobile experience is not as robust as Jobber's.
Jobber also offers a robust mobile app for iOS and Android. Key features include:
The app works offline, syncing data when a connection is restored.
Customer Factor's integration options are limited. They do offer QuickBooks integration, which is crucial for many service businesses. However, their ecosystem of third-party integrations is not as extensive as Jobber's.
Jobber offers integrations with several popular business tools, including:
These integrations allow for seamless data flow between Jobber and other key business systems.
Customer Factor provides customer support through email and phone during business hours. They also offer an online help center with articles and guides. While generally responsive, their support resources are not as extensive as Jobber's.
Jobber is known for its excellent customer support. They offer:
Users frequently cite Jobber's responsive and helpful support team as a key advantage.
Some key differentiators for Customer Factor include:
Jobber's unique features include:
Customer Factor has fewer public reviews available compared to Jobber. On their website, they showcase several positive testimonials from users praising the software's ease of use and effectiveness for small service businesses.
Jobber has a large number of user reviews across various platforms. On Software Advice, it has a rating of 4.6 out of 5 stars based on over 1,300 reviews.
Pros frequently mentioned by users include:
Cons include:
Both Customer Factor and Jobber offer valuable tools for managing field service businesses, but they cater to slightly different needs:
Customer Factor may be the better choice if:
Jobber might be the better fit if:
Ultimately, the best choice will depend on your specific business needs, budget, and growth plans. It's recommended to take advantage of free trials or demos of both platforms to get a hands-on feel for which one aligns best with your workflows and requirements.
Remember that implementing any new software requires careful planning and change management. Whichever platform you choose, be prepared to invest time in training and setup to fully leverage its capabilities and improve your field service management processes.
Sources: [1] https://www3.technologyevaluation.com/solutions/54183/jobber [2] https://getjobber.com/comparison/jobber-vs-the-customer-factor/ [3] https://connecteam.com/reviews/jobber/ [4] https://www.crazyegg.com/blog/jobber-review/ [5] https://www.thecustomerfactor.com [6] https://www.thecustomerfactor.com/features/ [7] https://constructioncoverage.com/construction-project-management-software