Jobber vs 17hats

Understanding Core Features and Capabilities

Both platforms offer robust feature sets tailored to service businesses, though their approaches differ significantly. Jobber excels in field service operations with its sophisticated scheduling and route optimization tools. The platform seamlessly integrates customer relationship management, job tracking, and mobile capabilities, making it particularly valuable for businesses with field teams.

17hats takes a different approach by providing an all-encompassing solution that combines project management, client communication, and business operations. The platform shines in areas such as contract management and workflow automation, making it especially appealing to creative professionals and consultants.

The distinction becomes apparent in their specialized features. While Jobber prioritizes operational efficiency with tools like route optimization and real-time scheduling, 17hats focuses on business process automation with features such as lead capture forms and email marketing capabilities.

User Experience and Interface Design

Jobber's interface reflects its commitment to operational simplicity. The platform presents a clean, modern design that prioritizes quick access to essential functions. Field teams particularly appreciate the intuitive mobile app, which maintains full functionality even without an internet connection. The learning curve remains minimal, allowing new users to become proficient quickly.

17hats approaches user experience with a focus on workflow customization. While initial setup requires more time investment, the platform rewards users with highly personalized business processes. The interface emphasizes project management and client communication tools, though some users report needing more time to master the system's full capabilities.

Pricing Structure and Value Proposition

Both platforms offer distinct pricing models that reflect their focus on different segments of the service business market. While Jobber positions itself for scaling field service operations with comprehensive feature sets, 17hats targets solo entrepreneurs and small teams with cost-effective solutions that emphasize business process automation.

Jobber's tiered pricing structure offers plans with increasing capabilities and user limits:

• Core plan at $29 monthly ($19 with annual billing) for single users
• Connect plan at $119 monthly ($89 with annual billing) for up to 7 users
• Grow plan at $199 monthly ($149 with annual billing) for up to 30 users

17hats presents a straightforward pricing model designed for small businesses and solopreneurs:

• Essentials plan at $15 monthly ($13 with annual billing) for basic features
• Standard plan at $30 monthly ($25 with annual billing) with additional automation
• Premier plan at $60 monthly ($50 with annual billing) including advanced features and 3 users

Mobile Applications and Field Operations

Mobile functionality plays a crucial role in modern service businesses. Jobber's mobile application demonstrates exceptional capability in field operations. The app maintains full functionality offline and automatically syncs when connectivity returns. Users can manage schedules, access customer information, capture photos, track expenses, and process payments directly from their mobile devices.

17hats provides mobile applications for both iOS and Android platforms, offering essential features for business management on the go. While the app allows for schedule viewing and customer information access, it offers a more streamlined feature set compared to Jobber's mobile solution.

Integration Ecosystem and Business Tools

A robust integration ecosystem enhances both platforms' functionality. Jobber maintains partnerships with leading business tools and payment processors. The platform seamlessly connects with QuickBooks Online, Stripe, Square, and Mailchimp, facilitating smooth data flow between essential business systems.

17hats offers integration capabilities with similar core services, including QuickBooks, payment processors, and Google Workspace. However, its integration ecosystem remains more focused on essential business tools rather than expanding into specialized service industry integrations.

Customer Support and Training Resources

Professional support can significantly impact software adoption and utilization. Jobber maintains a comprehensive support system that includes round-the-clock email and chat assistance, phone support during business hours, and extensive training resources. The platform also offers regular webinars and maintains a detailed knowledge base for self-service support.

17hats provides customer support through email and live chat during standard business hours. While the support team remains responsive, the overall support infrastructure offers fewer resources compared to Jobber. The platform maintains an online help center with articles and guides for common issues and questions.

Industry-Specific Solutions and Adaptability

Service businesses across various sectors demand software solutions that align with their unique operational requirements and industry standards. Both Jobber and 17hats have developed specialized features to address these distinct needs, though they focus on different market segments with their tailored approaches.

Jobber has established a strong presence in trades and home services with these industry-specific solutions:

• Home cleaning services
• Landscaping businesses
• Plumbing companies
• HVAC contractors
• Electrical service providers

17hats focuses on creative and professional service providers with specialized tools for:

• Photography businesses
• Event planning services
• Business consultants
• Creative professionals
• Personal coaching services

Performance Analytics and Business Insights

Data-driven decision making requires robust reporting capabilities. Jobber provides comprehensive analytics tools that generate detailed insights into business performance. Users can track key metrics such as job completion rates, revenue patterns, and team productivity through customizable reports and dashboards.

17hats approaches analytics from a project management perspective, offering insights into workflow efficiency and client engagement. The platform enables users to monitor project progress, track time utilization, and analyze client communication patterns.

Security and Data Management

Both platforms prioritize data security and protection. Jobber implements enterprise-grade security measures, including encrypted data transmission and secure cloud storage. The platform maintains regular backups and provides detailed audit trails for all system activities.

17hats ensures data protection through similar security protocols, focusing on protecting sensitive client information and financial data. The platform offers regular automated backups and maintains compliance with industry security standards.

Future Development and Platform Evolution

Continuous improvement marks both platforms' development strategies. Jobber regularly introduces new features and enhancements based on user feedback and industry trends. The platform maintains a transparent development roadmap, keeping users informed about upcoming improvements and additions.

17hats focuses on refining existing features and optimizing workflow automation capabilities. The platform regularly updates its interface and functionality to improve user experience and operational efficiency.

Customization and Workflow Management

The customization capabilities of both platforms demonstrate significant differences in their approach to business process management. Jobber provides customizable templates for quotes, invoices, and client communications while maintaining a structured approach to workflow design. The system allows businesses to create custom fields and modify existing templates to match their branding and specific requirements.

17hats excels in workflow customization through its comprehensive template library and workflow designer. Users can create intricate automation sequences for client onboarding, project management, and follow-up processes. The platform enables businesses to design personalized questionnaires and forms that integrate seamlessly with other system components.

Client Communication and Engagement Tools

Managing client relationships requires robust communication tools, and both platforms approach this necessity differently. Jobber emphasizes client engagement through its customer portal, where clients can view their service history, approve quotes, and make payments. The platform automatically sends appointment reminders and follow-up messages, maintaining consistent communication throughout the service delivery process.

17hats approaches client communication through its integrated email marketing and automated response systems. The platform includes tools for creating branded email templates and automated communication sequences. This system particularly benefits businesses that require ongoing client nurturing and regular updates.

Task Automation and Time Management

Modern service businesses require sophisticated automation tools to streamline their operations and reduce manual workload. Both Jobber and 17hats offer distinct approaches to automation, each catering to different business needs while helping professionals focus on delivering value to their clients rather than getting caught up in administrative tasks.

Jobber's automation capabilities focus on field service operations:

• Route optimization for efficient team deployment
• Automated customer reminders and follow-ups
• Real-time notifications for team activities
• Automatic invoice generation with payment tracking
• Integration with over 1,500 apps through Zapier
• Customizable workflow triggers for service delivery

17hats emphasizes workflow automation for solo operators and small teams:

• Advanced workflow templates for project management
• Automated email marketing campaigns
• Contract and proposal automation
• Client questionnaire scheduling
• Recurring billing setup
• Automated booking confirmations

System Requirements and Technical Specifications

Both platforms operate as cloud-based solutions, requiring minimal local system resources. Jobber functions smoothly on modern web browsers and maintains dedicated mobile applications for iOS and Android devices. The platform ensures data synchronization across all devices, with offline capabilities for field operations.

17hats similarly operates through web browsers but places additional emphasis on stable internet connectivity for real-time updates. The system performs optimally with current-generation mobile devices and standard business hardware configurations.

Selecting the Right Software Solution for Business Growth

Choosing between Jobber and 17hats requires careful consideration of business size, operational needs, and growth objectives. Small service businesses often find success with 17hats due to its comprehensive feature set and affordable pricing structure. The platform particularly suits creative professionals and consultants who need robust project management capabilities.

Jobber presents an optimal choice for field service operations and businesses with multiple team members. The platform's robust mobile capabilities and route optimization features directly address the challenges of managing field teams and service schedules. Companies experiencing rapid growth benefit from Jobber's scalable infrastructure and extensive integration options.

The decision ultimately depends on specific business requirements, team size, and industry focus. Both platforms offer trial periods that allow businesses to evaluate their features in real-world scenarios before making a long-term commitment.

Sources: [1] https://getjobber.com/features/ [2] https://www.softwareadvice.com/field-service/jobber-profile/reviews/ [3] https://www3.technologyevaluation.com/solutions/54183/jobber [4] https://www.crazyegg.com/blog/jobber-review/ [5] https://help.17hats.com/en/articles/3149244-how-do-i-contact-17hats [6] https://theprocesshacker.com/blog/17hats-review/ [7] https://getzendo.io/blog/17hats-pricing/ [8] https://connecteam.com/reviews/jobber/