Jobber was founded in 2011 and has grown to become one of the leading field service software platforms. The company is based in Edmonton, Canada and focuses exclusively on providing software for home service businesses across various industries.
Whereas, Boss LM (Landscape Management) was developed specifically for the landscaping industry. The company has been providing software solutions for landscape professionals since 1994, giving them deep industry expertise.
Both Jobber and Boss LM offer comprehensive feature sets for field service management, but with some differences in their strengths and capabilities:
While there is significant overlap, Jobber offers more general-purpose features for various home service industries, while Boss LM focuses more deeply on landscaping-specific needs like job costing and inventory management.
Jobber is known for its clean, intuitive interface. Users frequently praise its ease of use, especially for field teams using the mobile app. The desktop interface uses a modern design with clear navigation. New users can typically get up and running quickly with minimal training required.
Boss LM's interface is functional but may be less intuitive compared to newer cloud-based solutions like Jobber. Some users report a steeper learning curve, particularly for more advanced features. However, its deep landscaping-specific functionality can be advantageous for users in that industry once they become familiar with the system.
Jobber offers three pricing tiers:
All plans include unlimited customers and invoicing. Higher tiers add features like online booking, expense tracking, and QuickBooks sync.
Boss LM does not publicly disclose pricing on their website. Based on industry sources, their pricing is typically higher than Jobber's, reflecting their more specialized focus on the landscaping industry. Pricing is customized based on the size of the business and specific needs.
For both platforms, you'll need to contact sales for an accurate quote tailored to your specific requirements.
Jobber caters to a wide range of home service businesses, including:
It's well-suited for businesses with 1-30 employees, though larger organizations can be accommodated.
Boss LM is specifically designed for landscaping businesses, including:
It's particularly well-suited for medium to large landscaping operations with complex needs.
Jobber offers a robust mobile app for iOS and Android. Key features include:
The app works offline, syncing data when a connection is restored.
Boss LM also offers a mobile app for field use. While functional, some users report that it's less fully-featured compared to Jobber's offering. The Boss LM app allows users to:
Jobber offers integrations with several popular business tools, including:
These integrations allow for seamless data flow between Jobber and other key business systems.
Boss LM's integration options are more limited. They do offer QuickBooks integration, which is crucial for many service businesses. However, their ecosystem of third-party integrations is not as extensive as Jobber's.
Jobber is known for its excellent customer support. They offer:
Users frequently cite Jobber's responsive and helpful support team as a key advantage.
Boss LM provides customer support through email and phone during business hours. They also offer training and certifications via Boss University, but these are only available to paying users. While generally responsive, their support resources are not as extensive as Jobber's.
Some key differentiators for Jobber include:
Boss LM's unique features include:
Jobber has a large number of user reviews across various platforms. On Software Advice, it has a rating of 4.6 out of 5 stars based on over 1,300 reviews.
Pros frequently mentioned by users include:
Cons include:
In contrast, Boss LM has fewer public reviews available compared to Jobber. On Software Advice, it has a rating of 4.3 out of 5 stars based on 14 reviews.
Pros mentioned by users include:
Cons include:
Both Jobber and Boss LM offer valuable tools for managing field service businesses, but they cater to slightly different needs:
Jobber may be the better choice if:
Boss LM might be the better fit if:
Ultimately, the best choice will depend on your specific business needs, size, budget, and growth plans. It's recommended to take advantage of demos or trials of both platforms to get a hands-on feel for which one aligns best with your workflows and requirements.
Remember that implementing any new software requires careful planning and change management. Whichever platform you choose, be prepared to invest time in training and setup to fully leverage its capabilities and improve your field service management processes.
Sources: [1] https://www.softwarereviews.com/products/jobber?c_id=262 [2] https://connecteam.com/reviews/jobber/ [3] https://getjobber.com/academy/jobber-customer-service/ [4] https://getjobber.com/contact/ [5] https://www.softwareadvice.com/field-service/jobber-profile/reviews/ [6] https://getjobber.com/comparison/jobber-vs-boss-lm/ [7] https://www.bosslm.com/client-advocacy/