>Overview
Jobber was founded in 2011 and has grown to become one of the leading field service software platforms. The company is based in Edmonton, Canada and focuses exclusively on providing software for home service businesses across various industries.
FieldEdge, formerly known as dESCO, has been in the field service software industry since 1979. The company was acquired by Clearent in 2018 and continues to focus on providing software solutions specifically for HVAC, plumbing, and electrical contractors.
Key Features
Both Jobber and FieldEdge offer comprehensive feature sets for field service management, but with some differences in their strengths and capabilities:
Jobber Key Features:
- Customer relationship management (CRM)
- Scheduling and dispatching
- Quoting and invoicing
- Job tracking and management
- Mobile app for field use
- Route optimization
- Time tracking
- Reporting and analytics
- Online booking
- Client portal
- Payment processing
- QuickBooks integration
FieldEdge Key Features:
- Customer management
- Scheduling and dispatching
- Invoicing and estimates
- Inventory management
- Mobile app
- QuickBooks integration
- Service agreement management
- Performance dashboards
- Price book management
- Equipment tracking
- GPS tracking
- Time tracking
While there is significant overlap, Jobber offers more general-purpose features for various home service industries, while FieldEdge focuses more deeply on HVAC, plumbing, and electrical contractor needs with features like equipment tracking and service agreement management.
User Interface and Ease of Use
Jobber is known for its clean, intuitive interface. Users frequently praise its ease of use, especially for field teams using the mobile app. The desktop interface uses a modern design with clear navigation. New users can typically get up and running quickly with minimal training required.
FieldEdge's interface is functional but may be less intuitive compared to newer cloud-based solutions like Jobber. Some users report a steeper learning curve, particularly for more advanced features. However, its deep industry-specific functionality can be advantageous for HVAC, plumbing, and electrical contractors once they become familiar with the system.
Pricing
Jobber offers three pricing tiers:
- Core: $49/month for 1 user
- Connect: $129/month for up to 7 users
- Grow: $249/month for up to 30 users
All plans include unlimited customers and invoicing. Higher tiers add features like online booking, expense tracking, and QuickBooks sync.
FieldEdge does not publicly disclose pricing on their website. Based on industry sources, their pricing is reported to be around $100 per office per user, along with $125 per month per technician. There may also be additional fees for initial setup and training.
For both platforms, you'll need to contact sales for an accurate quote tailored to your specific requirements.
Target Users
Jobber caters to a wide range of home service businesses, including:
- Cleaning services
- Landscaping and lawn care
- Plumbing
- Electrical
- HVAC
- Handyman services
- Pest control
It's well-suited for businesses with 1-30 employees, though larger organizations can be accommodated.
FieldEdge is specifically designed for:
- HVAC contractors
- Plumbing companies
- Electrical contractors
It's particularly well-suited for medium to large operations with complex needs in these specific industries.
Mobile Capabilities
Jobber offers a robust mobile app for iOS and Android. Key features include:
- View and update schedules
- Access customer information
- Capture photos and notes
- Track time and expenses
- Create and send invoices
- Collect signatures and payments
The app works offline, syncing data when a connection is restored.
FieldEdge also offers a mobile app for field use. Features include:
- View schedules and job details
- Access customer information
- Create estimates and invoices
- Capture signatures
- Track time and materials used
While functional, some users report that it may not be as fully-featured as Jobber's offering.
Integration Capabilities
Jobber offers integrations with several popular business tools, including:
- QuickBooks Online
- Stripe
- Square
- Mailchimp
- Zapier
These integrations allow for seamless data flow between Jobber and other key business systems.
FieldEdge's primary integration is with QuickBooks, which is crucial for many service businesses. They offer both QuickBooks Online and QuickBooks Desktop integration. However, their ecosystem of third-party integrations is not as extensive as Jobber's.
Customer Support
Jobber is known for its excellent customer support. They offer:
- 24/7 email and chat support
- Phone support during business hours
- Extensive online knowledge base
- Video tutorials
- Webinars and training sessions
Users frequently cite Jobber's responsive and helpful support team as a key advantage.
FieldEdge provides customer support through email and phone during business hours. They also offer training and certifications via their learning platform. While generally responsive, their support resources are not as extensive as Jobber's.
>Unique Selling Points
Some key differentiators for Jobber include:
- Route optimization: Automatically plan efficient routes for field teams
- Client portal: Allow customers to view quotes, approve work, and pay invoices online
- Extensive reporting: Over 20 built-in reports to analyze business performance
- Jobber Academy: Free educational resources for growing a service business
FieldEdge's unique features include:
- Deep HVAC, plumbing, and electrical expertise: Software designed specifically for these industries
- Equipment tracking: Detailed history and service records for customer equipment
- Service agreement management: Tools for managing recurring maintenance contracts
- Price book management: Robust system for managing pricing and presenting options to customers
User Reviews and Ratings
Jobber has a large number of user reviews across various platforms. On Software Advice, it has a rating of 4.5 out of 5 stars based on 752 reviews.
Pros frequently mentioned by users include:
- Ease of use
- Comprehensive feature set
- Excellent mobile app
- Strong customer support
- Time-saving automation
Cons include:
- Higher price point for some small businesses
- Occasional syncing issues with QuickBooks
FieldEdge has fewer public reviews available compared to Jobber. On Software Advice, it has a rating of 4.3 out of 5 stars based on 14 reviews.
Pros mentioned by users include:
- Strong HVAC, plumbing, and electrical-specific features
- Robust QuickBooks integration
- Good for complex service operations
Cons include:
- Steeper learning curve
- Higher price point
- Less user-friendly interface compared to some competitors
Conclusion
Both Jobber and FieldEdge offer valuable tools for managing field service businesses, but they cater to slightly different needs:
Jobber may be the better choice if:
- You run a home service business outside of HVAC, plumbing, or electrical
- You prioritize ease of use and quick implementation
- You need strong mobile capabilities for field teams
- You value extensive third-party integrations
- You're looking for a more affordable solution with transparent pricing
FieldEdge might be the better fit if:
- You run an HVAC, plumbing, or electrical contracting business
- You need advanced equipment tracking and service agreement management
- You require deep industry-specific functionality
- You're willing to invest in a more specialized (and potentially more expensive) platform
Ultimately, the best choice will depend on your specific business needs, size, budget, and growth plans. It's recommended to take advantage of demos or trials of both platforms to get a hands-on feel for which one aligns best with your workflows and requirements.
Remember that implementing any new software requires careful planning and change management. Whichever platform you choose, be prepared to invest time in training and setup to fully leverage its capabilities and improve your field service management processes.
Sources: [1] https://getjobber.com/features/ [2] https://www.forbes.com/advisor/business/software/jobber-review/ [3] https://www.itqlick.com/fieldedge/pricing [4] https://connecteam.com/reviews/jobber/ [5] https://fieldedge.com/field-service-software/ [6] https://smallbusinessbonfire.com/jobber-review/ [7] https://www.softwaresuggest.com/fieldedge [8] https://getjobber.com/features/marketing-tools/reviews/ [9] https://www3.technologyevaluation.com/solutions/54183/jobber [10] https://www.softwareadvice.com/field-service/jobber-profile/reviews/
