Jobber was founded in 2011 and has grown to become one of the leading field service software platforms. The company is based in Edmonton, Canada and focuses exclusively on providing software for home service businesses across various industries.
FieldEdge, formerly known as dESCO, has been in the field service software industry since 1979. The company was acquired by Clearent in 2018 and continues to focus on providing software solutions specifically for HVAC, plumbing, and electrical contractors.
Both Jobber and FieldEdge offer comprehensive feature sets for field service management, but with some differences in their strengths and capabilities:
While there is significant overlap, Jobber offers more general-purpose features for various home service industries, while FieldEdge focuses more deeply on HVAC, plumbing, and electrical contractor needs with features like equipment tracking and service agreement management.
Jobber is known for its clean, intuitive interface. Users frequently praise its ease of use, especially for field teams using the mobile app. The desktop interface uses a modern design with clear navigation. New users can typically get up and running quickly with minimal training required.
FieldEdge's interface is functional but may be less intuitive compared to newer cloud-based solutions like Jobber. Some users report a steeper learning curve, particularly for more advanced features. However, its deep industry-specific functionality can be advantageous for HVAC, plumbing, and electrical contractors once they become familiar with the system.
Jobber offers three pricing tiers:
All plans include unlimited customers and invoicing. Higher tiers add features like online booking, expense tracking, and QuickBooks sync.
FieldEdge does not publicly disclose pricing on their website. Based on industry sources, their pricing is reported to be around $100 per office per user, along with $125 per month per technician. There may also be additional fees for initial setup and training.
For both platforms, you'll need to contact sales for an accurate quote tailored to your specific requirements.
Jobber caters to a wide range of home service businesses, including:
It's well-suited for businesses with 1-30 employees, though larger organizations can be accommodated.
FieldEdge is specifically designed for:
It's particularly well-suited for medium to large operations with complex needs in these specific industries.
Jobber offers a robust mobile app for iOS and Android. Key features include:
The app works offline, syncing data when a connection is restored.
FieldEdge also offers a mobile app for field use. Features include:
While functional, some users report that it may not be as fully-featured as Jobber's offering.
Jobber offers integrations with several popular business tools, including:
These integrations allow for seamless data flow between Jobber and other key business systems.
FieldEdge's primary integration is with QuickBooks, which is crucial for many service businesses. They offer both QuickBooks Online and QuickBooks Desktop integration. However, their ecosystem of third-party integrations is not as extensive as Jobber's.
Jobber is known for its excellent customer support. They offer:
Users frequently cite Jobber's responsive and helpful support team as a key advantage.
FieldEdge provides customer support through email and phone during business hours. They also offer training and certifications via their learning platform. While generally responsive, their support resources are not as extensive as Jobber's.
Some key differentiators for Jobber include:
FieldEdge's unique features include:
Jobber has a large number of user reviews across various platforms. On Software Advice, it has a rating of 4.5 out of 5 stars based on 752 reviews.
Pros frequently mentioned by users include:
Cons include:
FieldEdge has fewer public reviews available compared to Jobber. On Software Advice, it has a rating of 4.3 out of 5 stars based on 14 reviews.
Pros mentioned by users include:
Cons include:
Both Jobber and FieldEdge offer valuable tools for managing field service businesses, but they cater to slightly different needs:
Jobber may be the better choice if:
FieldEdge might be the better fit if:
Ultimately, the best choice will depend on your specific business needs, size, budget, and growth plans. It's recommended to take advantage of demos or trials of both platforms to get a hands-on feel for which one aligns best with your workflows and requirements.
Remember that implementing any new software requires careful planning and change management. Whichever platform you choose, be prepared to invest time in training and setup to fully leverage its capabilities and improve your field service management processes.
Sources: [1] https://getjobber.com/features/ [2] https://www.forbes.com/advisor/business/software/jobber-review/ [3] https://www.itqlick.com/fieldedge/pricing [4] https://connecteam.com/reviews/jobber/ [5] https://fieldedge.com/field-service-software/ [6] https://smallbusinessbonfire.com/jobber-review/ [7] https://www.softwaresuggest.com/fieldedge [8] https://getjobber.com/features/marketing-tools/reviews/ [9] https://www3.technologyevaluation.com/solutions/54183/jobber [10] https://www.softwareadvice.com/field-service/jobber-profile/reviews/