Overview
Jobber is a cloud-based field service management software designed to help small to medium-sized service businesses streamline their operations. It offers a comprehensive suite of tools for scheduling, invoicing, customer management, and more across various service industries.
Meanwhile, WorkWave is a field service management and fleet management software that caters to various service industries, with a particular focus on pest control, lawn care, and cleaning services. It provides features for route optimization, customer management, and business analytics.
Feature Comparison
Scheduling and Dispatching
Jobber:
- Drag & drop scheduling
- Route optimization
- GPS tracking of technicians
- Automated appointment reminders for customers
WorkWave:
- Visual scheduling board
- Route optimization with real-time traffic updates
- GPS tracking and geofencing
- Automated customer notifications
Both platforms offer robust scheduling features, but WorkWave's real-time traffic updates for route optimization give it a slight edge for businesses with a large fleet of vehicles.
Customer Management
Jobber:
- Comprehensive customer profiles
- Client portal for self-service options
- Automated follow-ups and reminders
- Integration with marketing tools
WorkWave:
- Detailed customer history
- Customer portal for online booking and payments
- Automated marketing campaigns
- Lead management tools
WorkWave's integrated marketing capabilities provide a more comprehensive solution for businesses looking to grow their customer base.
Invoicing and Payments
Jobber:
- Customizable invoice templates
- Online payment processing
- Automated invoice reminders
- Integration with QuickBooks and Xero
WorkWave:
- Customizable invoices and estimates
- Integrated payment processing
- Recurring billing options
- Integration with QuickBooks
Both platforms offer strong invoicing and payment features, with similar accounting software integrations.
Reporting and Analytics
Jobber:
- Customizable reports on key business metrics
- Real-time dashboard for performance tracking
- Financial reports for profitability analysis
WorkWave:
- Comprehensive business intelligence tools
- Custom report builder
- Key performance indicators (KPIs) tracking
- Revenue forecasting
WorkWave's advanced analytics and forecasting capabilities give it an advantage for businesses seeking in-depth insights into their operations.
User Experience and Interface
Jobber is known for its user-friendly interface and intuitive design. Users consistently praise its ease of use, particularly for those who may not be tech-savvy. The mobile app is well-designed and offers most of the functionality of the desktop version, making it easy for field technicians to use on the go.
WorkWave's interface is designed with a focus on efficiency and functionality. While it may have a steeper learning curve due to its comprehensive feature set, users report that the platform offers powerful tools for managing complex service operations once mastered. The mobile app provides essential features for field technicians, but some users note that it may not be as intuitive as Jobber's mobile offering.
Pricing and Licensing
Jobber offers three pricing tiers:
- Core: $69/month (1 user)
- Connect: $169/month (up to 7 users)
- Grow: $349/month (up to 30 users)
All plans include unlimited customers and invoices, with higher tiers offering more advanced features. Jobber also offers a 14-day free trial.
WorkWave's pricing is not publicly disclosed and is typically based on the size and needs of the business. They offer customized pricing plans that may include:
- Number of users
- Required modules and features
- Implementation and training needs
Interested businesses need to contact WorkWave for a quote.
Implementation and Support
Jobber offers:
- Guided onboarding process
- Extensive knowledge base and video tutorials
- Live chat, email, and phone support
- Regular webinars and training sessions
Users generally report positive experiences with Jobber's customer support, praising their responsiveness and helpfulness.
WorkWave provides:
- Dedicated implementation team
- Customized training programs
- 24/7 customer support
- User conferences and training events
While some users report a more complex implementation process, many praise the depth of support available, especially for businesses with unique industry needs.
Industry Focus and Specialization
Jobber caters to a wide range of service industries, including:
- Home services (plumbing, electrical, HVAC)
- Cleaning services
- Lawn care and landscaping
- Pest control
- Handyman services
Its versatility makes it suitable for various small to medium-sized service businesses.
WorkWave focuses on specific service industries, particularly:
- Pest control
- Lawn care and landscaping
- Cleaning services
- HVAC and plumbing
- Waste management
Its specialized features cater to the unique needs of these industries, making it a strong choice for businesses in these sectors.
Integration Capabilities
Jobber offers integrations with:
- Accounting software (QuickBooks, Xero)
- Payment processors (Stripe, Square)
- Marketing tools (Mailchimp, Constant Contact)
- GPS tracking services
WorkWave provides integrations with:
- Accounting software (QuickBooks)
- CRM systems
- Payment processing platforms
- Industry-specific tools (e.g., pest control databases)
WorkWave's integrations are more focused on industry-specific needs, while Jobber offers a broader range of general business integrations.
Mobile Capabilities
Jobber's mobile app is highly rated and provides comprehensive functionality for field use:
- Job scheduling and dispatching
- Time tracking and GPS location services
- Invoice creation and payment processing
- Customer communication tools
WorkWave's mobile app offers essential features for field technicians:
- Route optimization and navigation
- Job details and customer information
- Digital forms and checklists
- Photo capture and documentation
While both apps provide necessary field functionality, Jobber's mobile app is generally considered more user-friendly and comprehensive.
Conclusion
Both Jobber and WorkWave are powerful field service management solutions, each with its own strengths and focus areas. The choice between the two often comes down to specific business needs, industry focus, and technological preferences.
Jobber excels in providing a user-friendly, versatile solution for a wide range of service businesses. Its intuitive interface, robust mobile app, and strong customer management capabilities make it an excellent choice for small to medium-sized businesses looking for a scalable solution that's easy to implement and use.
WorkWave stands out with its deep specialization in specific service industries, particularly pest control and lawn care. Its advanced route optimization, marketing tools, and business intelligence features make it a powerful choice for businesses that need industry-specific solutions and in-depth analytics.
Ultimately, the decision between Jobber and WorkWave should be based on a careful evaluation of your business's specific needs, industry focus, and technological capabilities. Consider factors such as:
- The specific nature of your service business and whether industry-specific features are crucial
- The importance of user-friendly interfaces and mobile functionality
- The need for advanced route optimization and fleet management
- Your budget for software implementation and ongoing costs
- The level of customization and support you require
Both platforms offer demos or trials, which can be invaluable in assessing their fit for your organization. It's recommended to involve key stakeholders in the decision-making process and potentially run pilot projects to fully evaluate the impact of each system on your operations.
As the field service industry continues to evolve and embrace digital solutions, both Jobber and WorkWave are likely to remain key players, continually updating their offerings to meet the changing needs of service professionals. Whichever platform you choose, investing time in proper implementation, training, and adoption will be crucial to maximizing its benefits and improving your business outcomes.
Sources: [1] https://getjobber.com/features/ [2] https://leadmakermedia.com/jobber-pricing/ [3] https://streamlineresults.com/jobber-reviews/ [4] https://tekpon.com/software/jobber/pricing/ [5] https://www.adogy.com/terms/jobber/ [6] https://www.fool.com/the-ascent/small-business/field-service-management/jobber-review/ [7] https://getjobber.com/pricing/ [8] https://www3.technologyevaluation.com/solutions/59026/servicem8 [9] https://www.softwareadvice.com/field-service/jobber-profile/vs/servicem8/ [10] https://vev.co/blog/jobber-vs-service-m8
