Overview
Jobber was founded in 2011 and has grown to become one of the leading field service software platforms. The company is based in Edmonton, Canada and focuses exclusively on providing software for home service businesses across various industries.
Launch27 was developed specifically for cleaning businesses and maid services. The company emphasizes that their software was "built by a business owner, for business owners," giving them insight into the needs of small service companies.
Key Features
Both Jobber and Launch27 offer features for managing service businesses, but with some differences in their capabilities:
Jobber Key Features:
- Customer relationship management (CRM)
- Scheduling and dispatching
- Quoting and invoicing
- Job tracking and management
- Mobile app for field use
- Route optimization
- Time tracking
- Reporting and analytics
- Online booking
- Client portal
- Payment processing
- QuickBooks integration
Launch27 Key Features:
- Online booking and scheduling
- Automated email and text reminders
- Team management
- Customer management
- Invoicing and payments
- Reporting and analytics
- Mobile app
- Gift cards and discount codes
- Customer referral system
- QuickBooks integration
While there is significant overlap, Jobber offers more general-purpose features for various home service industries, while Launch27 focuses more deeply on the specific needs of cleaning businesses.
User Interface and Ease of Use
Jobber is known for its clean, intuitive interface. Users frequently praise its ease of use, especially for field teams using the mobile app. The desktop interface uses a modern design with clear navigation. New users can typically get up and running quickly with minimal training required.
Launch27 aims for simplicity in its interface design, focusing on the core needs of cleaning businesses. The software uses a straightforward layout that is easy to navigate. Some users report that certain functions can be hard to find at first, but overall the learning curve is not steep.
Pricing
Jobber offers three pricing tiers:
- Core: $49/month for 1 user
- Connect: $129/month for up to 7 users
- Grow: $249/month for up to 30 users
All plans include unlimited customers and invoicing. Higher tiers add features like online booking, expense tracking, and QuickBooks sync.
Launch27 offers three pricing tiers:
- Starter: $59/month
- Pro: $199/month
- Enterprise: Custom pricing
Launch27 offers a 15% discount on annual plans. The main differences between tiers are the number of bookings allowed and access to certain advanced features.
Target Users
Jobber caters to a wide range of home service businesses, including:
- Cleaning services
- Landscaping and lawn care
- Plumbing
- Electrical
- HVAC
- Handyman services
- Pest control
It's well-suited for businesses with 1-30 employees, though larger organizations can be accommodated.
Launch27 is specifically designed for:
- Cleaning businesses
- Maid services
- Other home service providers
It's particularly well-suited for small to medium-sized cleaning businesses looking for a specialized solution.
Mobile Capabilities
Jobber offers a robust mobile app for iOS and Android. Key features include:
- View and update schedules
- Access customer information
- Capture photos and notes
- Track time and expenses
- Create and send invoices
- Collect signatures and payments
The app works offline, syncing data when a connection is restored.
Launch27 also offers mobile apps for iOS and Android. The apps allow users to:
- View schedules
- Manage bookings
- Access customer information
- Track team progress
While functional, some users report that the Launch27 mobile experience is not as robust as Jobber's offering.
Integration Capabilities
Jobber offers integrations with several popular business tools, including:
- QuickBooks Online
- Stripe
- Square
- Mailchimp
- Zapier
These integrations allow for seamless data flow between Jobber and other key business systems.
Launch27's integration options include:
- QuickBooks
- Zapier
- Google Analytics
- Google Calendar
- Twilio (for text messaging)
While Launch27 does offer some key integrations, its ecosystem is not as extensive as Jobber's.
Customer Support
Jobber is known for its excellent customer support. They offer:
- 24/7 email and chat support
- Phone support during business hours
- Extensive online knowledge base
- Video tutorials
- Webinars and training sessions
Users frequently cite Jobber's responsive and helpful support team as a key advantage.
Launch27 provides customer support through email and live chat during business hours. They also offer an online help center with articles and guides. While generally responsive, their support resources are not as extensive as Jobber's.
Unique Selling Points
Some key differentiators for Jobber include:
- Route optimization: Automatically plan efficient routes for field teams
- Client portal: Allow customers to view quotes, approve work, and pay invoices online
- Extensive reporting: Over 20 built-in reports to analyze business performance
- Jobber Academy: Free educational resources for growing a service business
Launch27's unique features include:
- Specialized cleaning business focus: Designed specifically for the needs of cleaning companies
- Flexible pricing options: Ability to set pricing based on number of bedrooms/bathrooms, square footage, or hourly rates
- Gift cards and referral system: Built-in tools for customer acquisition and retention
- Automated follow-ups: System for gathering client feedback and ratings after each appointment
User Reviews and Ratings
Jobber has a large number of user reviews across various platforms. On Software Advice, it has a rating of 4.6 out of 5 stars based on over 1,300 reviews.
Pros frequently mentioned by users include:
- Ease of use
- Comprehensive feature set
- Excellent mobile app
- Strong customer support
- Time-saving automation
Cons include:
- Higher price point for some small businesses
- Occasional syncing issues with QuickBooks
Launch27 has fewer public reviews available compared to Jobber. On their website, they showcase several positive testimonials from users praising the software's effectiveness for cleaning businesses.
Pros mentioned by users include:
- Specialized features for cleaning businesses
- Easy online booking system
- Automated reminders and follow-ups
- Affordable pricing for small businesses
Cons include:
- Limited features compared to more general-purpose software
- Less robust mobile app
- Fewer integration options
Conclusion
Both Jobber and Launch27 offer valuable tools for managing service businesses, but they cater to slightly different needs:
Jobber may be the better choice if:
- You run a home service business outside of cleaning
- You need a comprehensive, all-in-one solution for managing your service business
- You require strong mobile capabilities for field teams
- You value extensive third-party integrations
- You're looking for a solution that can scale with your business as it grows
Launch27 might be the better fit if:
- You run a cleaning business or maid service
- You primarily need robust online booking and scheduling features
- You want software specifically designed for the cleaning industry
- You're looking for a more affordable solution with transparent pricing
- You prefer a more streamlined, less complex interface
Ultimately, the best choice will depend on your specific business needs, size, budget, and growth plans. It's recommended to take advantage of free trials or demos of both platforms to get a hands-on feel for which one aligns best with your workflows and requirements.
Remember that implementing any new software requires careful planning and change management. Whichever platform you choose, be prepared to invest time in training and setup to fully leverage its capabilities and improve your field service management processes.
Sources: [1] https://getjobber.com/features/ [2] https://tekpon.com/software/jobber/pricing/ [3] https://www3.technologyevaluation.com/solutions/54183/jobber [4] https://www.itqlick.com/compare/launch27/jobber [5] https://www.forbes.com/advisor/business/jobber-pricing/ [6] https://getjobber.com/comparison/jobber-vs-launch27/ [7] https://www.launch27.com/software-features/ [8] https://www.forbes.com/advisor/business/software/jobber-review/
